Module 4: Norms Additional Resources

Developing a Protocol to Address a Teammate Who Isn’t Following Norms

In this video, Kenneth C. Williams explains the need for an accountability protocol that will assist the team when its members have to confront someone who violates a norm. We learn that various teams come up with a number of different strategies to use, but that every team needs to have this accountability protocol in place.
Video Length: 4:39

Establishing and Monitoring Norms

In this video, Kenneth C. Williams talks about the need for collaborative teams to establish norms. We learn that teams have to set expectations for how its members will behave while in the meeting. We also learn about the need to review the norms frequently to monitor the team’s adherence to them.
Video Length: 4:33